Insights & Innovations

Charlotte, NC – For 12 Charlotte area small business owners, who were selected to participate in the U.S. Small Business Administration’s Emerging Leaders program in April, the hard part is over.After spending eight months and logging in a combination of 100 hours of work and evening class time, the North Carolina SBA is graduating its second class of Emerging Leaders. The Charlotte Emerging Leaders class of 2017 participated in an intensive executive-level entrepreneurship training program for small business owners in over 50 cities and communities across the country.

The Women’s Business Center (WBC) of Charlotte was proud to graduate seven Women Business Owners from our SBE Academy Training… these Women are Phenomenal! They did a superb job (especially for the 1st timers). The sessions were a huge success, and the ROI was extremely notable.

MILES FREIGHT SOLUTIONS LLC recently completed the Veteran Institute Procurement (VIP) GROW Program, a comprehensive training, and certification program that helps veteran-owned businesses strengthen their ability to win government contracts and do business with both military and civilian agencies they once served in uniform.

American DBE Magazine features an article on the companies graduating from the U.S. Department of Transportation Bonding Education Program. Miles is “Ready For Action”.

The Charlotte Business Journal mentions Miles in an article discussing CPCC Small Business Center’s support for small businesses.

In today’s fast-paced digital world, a well-structured knowledge base is essential for enhancing customer service and efficiency. Knowledge base articles provide quick answers to frequently asked questions, troubleshooting help, and detailed instructions, improving the overall customer experience by enabling self-service options. These articles also reduce the caseload on support centers, allowing agents to focus on complex issues and cutting down resolution times. By leveraging old case logs, using clear titles, and incorporating multimedia elements, businesses can create effective knowledge base articles that boost both customer satisfaction and operational efficiency.